Total Snorkel Cancun

The tour had the opportunity of being fantastic. Our guide was knowledgeable and friendly. Problem is that when things went wrong the company didn’t know how to handle it very well. We had someone get extremely sick and the boat had to go back early. However no allowances were made for the rest of the group. So we didn’t even see the shipwreck. We asked to be taken back out but they wouldn’t. We asked for another type excursion like parasailing for a discount and very little was done 5 dollars off. However if the circumstances would have been perfect the tour would have been great. Warning bring your own snorkel. The ones they have are old and very outdated. I am an experienced snorkeler and I couldn’t keep the sea water out.

The booking experience was great. The agent answered all of my questions through chat and assisted me with applying a discount voucher after booking the event.

Pleasant and cooperative team. Very clear instructions and we are looking forward to a fun experience.

There was a problem with the booking sight. I initially received a "decline" on my credit card because the bank was concerned the transaction was fraudulent. I confirmed the transaction with the bank, but the website would not let me resubmit the transaction. It kept coming up as "declined". I eventually resubmitted the transaction from another computer and it worked. Wanted to make sure you were aware of this issue. Otherwise, experience was excellent!

Highly recommended. The staff was attentive every step of the way. Roberto selected the best snorkling spots and was attentive to the group's comfort and safety throughout. It was a fun day. Afterward, I realized that I had forgotten to look at the underwater pictures the team took and amazingly, when I went their Web site, the person on the chat function got me the pictures right away. A real professional organization.

Great booking process with WhatsApp. Super attentive booking agent and the payment process was easy.

good service even in the late night

Total Snorkel gave me complete and prompt answers to all of my questions, and they were very upfront about fees so there were no surprises or hidden charges. They’re also very courteous when addressing me in the email - very professional!

Perfect Service, perfect tour, perfect guide Robert, so we had a perfect day. Life looks better underwater! Stephan Katja and Soraya

I made a mistake with the time and when I called to change the time they were so helpful

Clear and easy reservation.

Booking was fast and easy.

Responded promptly. They had a question about our transportation and initiated conversation immediately and got everything squared away for our reservation very quickly. Very impressed with the reservation process.

We went on the snorkeling tour and it was a great experience. Their location is ideal because their marina is right next to the snorkeling areas. This really made it a fast experience because you spend most of your time snorkeling instead of driving. Our crew was super nice and helpful and very patient with the people on our trip who were new or not good swimmers. This is definitely the way to go.

Muy amable la atención del personal

Robert was very nice and even entertaining, but I wish he had known more about the sea life we encountered. I would encourage him to research and study more. I also don’t understand why we had to do so much swimming to get to points of interest. For example, rather than swimming for 10 minutes with nothing but sand and a few fish to see, if we could have been dropped off closer to the shipwreck and spend more time observing the abundant varieties of fish and the coral growing on it and around it, I would have felt the time was better spent. I felt that we could have skipped the “blessing of the sea” underwater statues. It simply wasn’t that interesting. That being said, Total Snorkel was more reasonably priced than other snorkel trips. Give them a try and ask them lots of questions. Hopefully they will realize that their clients are actually desirous to learn.

Our crew was great, water was beautiful, sea life was plentiful. We thoroughly enjoyed and appreciated the fact that the price didn't break the budget.

It would have been nice to have more information about the pick up service. I emailed and asked if there was pick up from our hotel, since it said they pick up at certain hotels, but they didn't have a list, and they said yes they do, so i booked it and later got an email that it was 15$ a person for the transportation. It would have been nice to know that ahead of time. Other than that it was easy to book.

Tour guide was great! Patient and made sure everyone noticed all the life in the ocean that we could have missed on our own. Our photographer was also helpful! He made sure to capture all the special moments and the pictures were amazing!

Very easy to book. Great timely communication back and forth. Can’t wait for our tour 👍