Total Snorkel Cancun

Carlos Piña was a great tour guide. Everybody there was extremely nice and accommodating. When my travel companion got seasick they immediately called another boat to pick her up and bring her back to the marina, where a paramedic was waiting. Everybody seemed genuinely concerned with her comfort. We both felt safe and taken care of.

This was a highlight of our trip to Cancun. We got exactly what we paid for, there were no hidden issues or fees or anything. The email and booking website were very clear about what was expected (no sunscreen allowed, $20 Surcharge of per person, what time shuttle pickup was) and everything was run very smoothly. And yes, we saw turtles.

Had a wonderful experience with ever patient Pili as instructor and Juan as captain. The views were all excellent, but that may be true of every tour offered. However, at all times the staff were attentive to our group, placing responsibility for us above all else, and I think this is the most important quality in a touring company in which the Total Snorkel crowd excelled. As a plus, they had appropriately refracted goggles for my nearsighted eyes (I'm a -2 and -1.5, although they had even more corrected prescriptions than that), so I was actually able to see quite well underwater which is a new experience for me. Bottom line, couldn't recommend them more.