Cancelation policies

100% refund by canceling 12 hours in advance. Refund 50% cancellation12-6 hours in advance. Canceling less than 6 hours in advance or not taking the tour will be marked as "No Show" and no refund will be made.

Reschedule policy:

Reprogramming your activity has no cost, requesting at least 6 hours before your activity. Rescheduling less than 6 hours will have a penalty of $ 10 USD, payable at check-in.

For combos

100% refund by canceling 12 hours in advance. Refund 50% cancellation12-6 hours in advance. Canceling less than 6 hours in advance or not taking the tour will be marked as "No Show" and no refund will be made.

NO SHOW

For airport shuttles: When using the shuttle back to the airport, there is a 15min tolerance window in which the client has to be on the motor lobby of the hotel for their pickup. In case of not showing up during this window of time, the van will drive away and it will be considered as "NO SHOW" which will be considered as a cancelation with a 100% penalty.